One of the many benefits of Six Sigma is how it helps to develop people. The dual processes of Six Sigma training and Six Sigma projects cultivate excellence in not only product quality and financial savings but also in the knowledge, confidence, and quality of the people in your organization, notes Nathan Jurczyk. People, after all, are your organizations’ most valuable assets. To sustain and continuously improve, organizations need to develop their employees. Six Sigma in small business and large helps to develop your people in two areas: it develops leaders and it empowers people to be knowledgeable and valuable contributors to the organization’s success.
Every organization needs people with leadership qualities to optimize your business strategy. Leadership skills are needed at every level in the organization. Consistent Six Sigma training and implementation from the executive level through front line managers will help to develop leadership in your organization. “With Six Sigma, there are many opportunities to develop leadership skills and leadership qualities at all levels of an organization.” explains Nathan Jurczyk. Six Sigma certification training and the hands-on real-world training of leading Six Sigma projects cultivate management skills.
Six Sigma values leadership, but it also values involvement from employees at all levels of the organization whether in relation to workplace perofrmance or community involvement and corporate philanthropy. If anyone can get to the root of a problem and help solve it, then it doesn’t matter where the idea comes from. Six Sigma has to have complete support and commitment from all levels of the organization; it requires buy-in from everyone involved in the business processes that are measured. This requirement actually helps build a better organization.
Involvement from all levels of employees and business management is achieved from the Six Sigma strategy of building project teams. Continuous improvement processes, such as Six Sigma, requires involving employees often, gaining their involvement, and then supporting what they are trying to accomplish. Six Sigma asks for input on improvement solutions from all employees because it recognizes the value of creative solutions to problems from multiple sources. The simple reality is that front line employees understand customer-related issues that not all executives have visibility to. Front-line employees often have the best understanding of the organization’s customers. Organizations that solicit ideas from line workers will uncover innovative solutions to problems that could never be uncovered by detached analysis.
Involving people through Six Sigma also leads to empowering people. Six Sigma’s data-driven methodology gives people appropriate feedback on the process and levels of improvement they are achieving- what they did well and what they did badly. Through Six Sigma, your people are given real solutions to eliminate the real root causes of problems. Thus, Six Sigma helps to develop the knowledge, confidence, and quality of the people in your organization. Further, Six Sigma helps promote a culture of trust so that everyone’s energies will be directed into positive and constructive work. Such a culture is created by including people, giving them the tools they need to succeed, an appropriate level of influence and control, and being open with them. As trust builds people begin to engage, become more committed, accept more empowerment, and deeper levels of trust develop, says Nathan Jurczyk. Team work, coordination of activities, trust amongst the team, and knowing the process makes the effort of Six Sigma successful.
The result of doing this well is professional growth, improved morale and positive attitudes toward cooperative
efforts. Six Sigma will become one of the factors that not only fuels dramatic quality improvement in your employees but, create an outstanding workplace.